Frequently Asked Questions

Have questions? We've got answers. If you can't find what you're looking for, feel free to contact us.

Orders & Payments

What payment methods do you accept?
We accept all major credit/debit cards, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at genzioonline@gmail.com or WhatsApp us at +971 52 918 1266.

Will I receive an order confirmation?
Yes, a confirmation email will be sent to your registered email address as soon as your order is placed.

Shipping & Delivery

How long does delivery take?
Delivery times vary by location. Standard shipping typically takes 3–7 business days.

Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and delivery times will be calculated at checkout.

How can I track my order?
Once your order is shipped, you'll receive a tracking number via email to monitor your delivery.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for items in their original, unused condition. Please contact us to initiate a return.

How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Products

Are your products covered by a warranty?
Yes, most of our electronics and lifestyle products come with a manufacturer's warranty. Details are listed on each product page.

What if I receive a damaged or incorrect item?
We sincerely apologize if this happens. Please contact us within 48 hours of delivery with photos of the item and we'll make it right immediately.