Refund policy
Below is a professional Refund & Replacement Policy customized for your Genzio Shopify store while keeping your reseller's terms.
Refund & Replacement Policy
Effective Date: July 2026
At Genzio, we are committed to providing quality products and a smooth shopping experience. If you receive an incorrect, damaged, defective, or faulty product, we will gladly assist you with a replacement according to the policy below.
By placing an order on Genzio, you agree to the terms of this Refund & Replacement Policy.
Replacement Eligibility
Eligible Products
You are eligible for a replacement if the product you receive is:
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Incorrect item
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Damaged during delivery
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Defective or faulty
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Broken upon arrival
To process your request, the product must be in its original packaging with all included accessories.
Replacement Timeframe
You must report any issue within 30 days of receiving your order.
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Within 7 days of delivery: Replacement will be provided free of charge.
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After 7 days (up to 30 days): A replacement may still be available, but additional shipping or handling charges may apply depending on the case.
How to Request a Replacement
To request a replacement:
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Contact our customer support team.
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Provide your Order Number.
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Share clear photos or a short video showing the issue.
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Our support team will review your request.
In some cases, our team may provide troubleshooting steps if the issue can be resolved without a replacement.
If the product is confirmed to be defective, damaged, or incorrect, we will arrange a replacement.
Replacement Process
Depending on the product and supplier, one of the following methods will apply:
Option 1 – Return & Replacement
You may be asked to return the product in its original packaging, including all accessories.
Once the returned item is received and inspected, your replacement will be shipped within 5 business days.
Option 2 – Courier Replacement
For selected products, we may arrange a courier pickup and replacement.
Please ensure the product is securely packed in its original packaging with all accessories.
Replacement may take up to 14 business days depending on your location.
Change of Mind
We do not offer replacements or returns for:
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Change of mind
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Ordering the wrong product
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No longer needing the item
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Personal preference
Please review product descriptions carefully before placing your order.
Refund Policy
At this time, Genzio does not offer refunds.
We only provide replacements for products that are:
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Damaged
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Defective
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Faulty
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Incorrectly shipped
Refund requests for any other reason will not be accepted.
Contact Us
If you need assistance with your order, please contact our customer support team.
Store: Genzio.online
Email: support@genzio.online
Website: www.genzio.online